Refund Policy
Welcome to Paris Corner Perfumes. We are dedicated to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which we provide refunds for your purchases. Please read it carefully before making a purchase.
1. Refund Eligibility
1.1 Damaged or Defective Products
If you receive a product that is damaged or defective, we will provide a full refund — including the cost of shipping — provided you contact us within 7 days of receiving the item and follow the return process outlined in Section 6.
1.2 Incorrect Product Shipment
If you receive a product that is different from what you ordered, we will offer a replacement or refund — including the cost of shipping — once you contact us within 7 days of receiving the item and follow the return process outlined in Section 6.
2. Non-Refundable Items
We do not provide refunds in the following circumstances:
2.1 Change of Mind
We do not offer refunds for products returned due to a change of mind or if you no longer wish to keep the item. Once an order has been dispatched, cancellations and change-of-mind returns will not be accepted.
2.2 Opened or Used Products
- Products that have been opened, used, or had their seal broken are not eligible for return or refund, regardless of the reason.
2.3 Missing Original Packaging
Items must be returned in their original, undamaged packaging. Products returned without the original box, packaging materials, or accessories will not be eligible for a refund.
2.4 Misuse or Customer Damage
Refunds will not be issued for products damaged through misuse, mishandling, or improper storage by the customer.
2.5 Personal Preferences
Refunds will not be issued based on personal scent preferences. Please refer to Section 3 below for important information about fragrances before purchasing.
3. Important Information About Fragrances
Fragrance is highly personal, and the perception of a scent can vary greatly from person to person. Factors such as individual skin chemistry, body temperature, diet, and climate can all affect how a fragrance smells and how long it lasts on your skin.
For this reason, we strongly encourage customers to research a fragrance thoroughly before purchasing — including reading product descriptions, reviews, and fragrance notes — as we are unable to accept returns or offer refunds for opened fragrance products based on personal preference or scent experience.
4. Replacement Policy
In certain circumstances, instead of a full refund, we may offer a replacement of the same product. This will be assessed on a case-by-case basis and communicated to you during the returns process.
Where a replacement is offered and accepted, the original return and authorisation process still applies. Replacements are subject to product availability.
5. Refused or Undelivered Orders
If a delivery is refused by the customer, or if an order is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, we reserve the right to deduct applicable shipping and handling charges from any refund issued.
Please ensure your shipping address is accurate before completing your order. For any address-related issues, contact us as soon as possible at info@pariscorner.ae.
6. Return Process
To request a refund for an eligible item, please follow the steps below:
Step 1 — Contact Us
Contact our customer support team within 7 days of receiving your order at info@pariscorner.ae to initiate the return process. Requests made after this window will not be accepted.
Step 2 — Provide Details
When contacting us, please include the following:
- Your full name and order number
- Your registered email address and contact number
- A clear description of the issue
- Photographs or video evidence of the damage or defect
Step 3 — Return Authorisation
Once we have reviewed your request and confirmed eligibility, we will issue return instructions. Do not send items back without prior authorisation.
Step 4 — Return the Product
Follow the return instructions provided to send the product back to us. Items must be returned in their original, sealed packaging with all accessories included.
Step 5 — Inspection & Refund
Upon receiving the returned item, we will inspect it to verify the reported damage or defect. If the product meets the eligibility criteria, we will process a full refund — including original shipping costs — to your original payment method within 7 business days.
7. Contact Us
If you have any questions about this policy or wish to initiate a refund request, please reach out to us:
Email: info@pariscorner.ae
Website: www.pariscorner.com
- We are committed to resolving all issues promptly and efficiently. Thank you for choosing Paris Corner Perfumes.
Last Updated: July 2026